Strategy & Operations

Operations Associate

Singapore   |   Full Time

About Yours

We are a startup that’s on a mission to build high-quality personalised skincare products.

‘We start with you’ that’s the motto we want to embody. Given that our user begins by telling us about themselves, we’re putting the user in the front and center. We want our users to have the same feeling, happiness, and satisfaction that one gets while getting a custom dress/suit done from a top designer. It’s that sense of confirmation from the very start that the suit is going to fit, it’s going to work, and it's going to look great!

We want to present that it’s ‘about you’, that it’s about personalisation, it’s about finally getting something that would work. We’re reimagining how skincare and cosmetics companies have worked so far, and dropping their working models - ‘one-size-fits-all’ and ‘buy off-the-shelf’. At the cost of sounding repetitive, through our products we want that our users should feel happy, should feel they’re holding something premium, and something made for them.

About the Role

As a key member of the Fulfillment team, the Operations Associate will support the development and scaling of our integrated Operations. We have seen astronomical order growth in a short period of time - it is up to the Strategist to work with both internal teams and external contractors to ensure our processes keep in-step with ballooning demand, while maintaining the personal touch our brand has been lauded for. The ideal candidate would be a highly analytical, systems-level thinker that can lead innovative projects from ideation through execution.

If you're looking for a high-growth, cross-functional role in an exciting space, this position is for you!

Key Responsibilities

  • End-to-end order management; from receipt through delivery
  • Operational process scaling - think beyond the day to day to eke out operational efficiencies in the long run
  • Develop effective communication channels with different departments to ensure proper alignment
  • Management of our external contractors, ensuring we're receiving best-in-class service
  • Develop and manage standard reports and dashboards on operational efficiency to ensure we're tracking in-line with growth targets

Your Profile

  • Bachelor's degree from an accredited university
  • A minimum of 1-2 years of working experience, preferably in the Customer Service and/or Operations divisions of a start-up
  • Excellent communication, analytical, time-management, and organizational skills
  • A team player - we're a small and agile team!
  • Ability to function in a fast-paced and ever-changing environment. We're growing fast - and we want you to develop with us!
  • Comfortable deploying impactful projects
  • A systems-level thinker - we want you to be comfortable scaling processes
  • Strong understanding of MS Excel and Google Suite
  • Willing and ready to get your hands dirty
  • Basic understanding of SQL and other query languages preferred, but not required
  • Fluent in English

Diversity Statement

Yours is committed to creating a diverse, equitable and inclusive workplace - we are proud to be an equal opportunity employer! Every application will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, creed or any other beautiful characteristics that make us all unique and interesting.

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